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Knowledge base
backup2cloud Asigra
User Guides
5
Asigra Overview Guide
Client Software Installation Guide
DS-Client User Guide
DS-NOC User Guide
DS-System User Guide
General
18
Configuring the connection settings on DS-Billing Initialization
Cloud Management System Statuses
Found negative value of storage size on ds-system. Protected Size: value, Stored Size: -value, Native Size: 0)
Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
Best Practices: Moving a Windows DS-System database from one computer to another
See all 18 articles
DS-Client
222
Failed to send notification
Remote execution failed
Migrating Grid DS-Client with MSSQL to PostgreSQL after upgrading to 14.2
The network location cannot be reached.
Incompatible DS-Client database (xx,xx)
See all 222 articles
DS-MLR
1
MAPI_E_FAILONEPROVIDER
DS-NOC
13
Backup of Microsoft Office 365 Using Asigra
Office365 : The request failed. The Id property must be set. Mailbox does not exist
The account does not have permissions to impersonate the requested user
FATAL: password authentication failed for user postgres
This site can't be reached
See all 13 articles
DS-BLM
10
Failed to parse Cloud specific information, System File ID: #,###.
BLM User Login Management
Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
How to replace a LTFS tape library
Migrating a DS-Client to another DS-System: Effect on the BLM Archiver
See all 10 articles
backup2cloud Infrascale
General
13
Application 'Volumes' was failed and should be excluded from the current task
Activating SharePoint Backups
Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
Which platforms are supported by backup2cloud (OBRM)
Do all file versions count against my data limit?
See all 13 articles
Dashboard
6
How to manage devices in the Infrascale Dashboard
How to set up ConnectWise Ticketing Integration
How to use the backup2cloud Monitoring and Alert System
Create Advanced Backup Policies with Infrascale
How to mute/suppress alerts and warnings for specific devices
See all 6 articles
Online Backup & Restore Manager (OBRM)
22
If I delete a file locally, will OBRM remove it from the cloud?
How do I add a second computer to my backup?
How do I back up a network drive or location?
Backup Caching Options
Scheduled jobs not running (but manual backup runs OK)
See all 22 articles
Bare Metal Recovery
6
Configuring a Baremetal / Shadow Protect Backup Job
Diagnostics and troubleshooting of backup2cloud BareMetal Backup
BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
Restoration of BareMetal Images
How to configure network manually during BareMetal Recovery?
See all 6 articles
dr2cloud Zerto
User Guides
11
Alerts, Alarms and Events Guide – Zerto Virtual Manager
Hyper-V Administration Guide – Zerto Virtual Manager
Hyper-V Quick Start – Zerto Software
Interoperability Matrix for Zerto Environments
Journal Sizing Tools – Zerto Software
See all 11 articles
Architecture
48
Error ‘MSI Error 2147024894’ when upgrading/installing Zerto
ZVM Installation/Upgrade Fails Due to Invalid Digital Signature
How to validate that the VRA has sufficient resources for replication
How to configure Z-VRA with an output file in case of kernel panic
ESXi host xxxx has a hardware failure
See all 48 articles
AWS
16
Protecting And Recovering A Zerto ZCA In AWS
Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”
See all 16 articles
Cloud
27
Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
Requirements in the Azure Marketplace ZCA that are not required by the product
How to Create RabbitMQ User
RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
Unable to See Preseed Volumes In A Cloud Provider Environment
See all 27 articles
Journal
22
Recovery Storage Policy Error regarding “Active Datastores were Removed from the Storage Policy”
How To Copy VPG Settings into a new VPG
How to Move a VM from One VPG to Another VPG
How to Properly Decommission a Datastore Used by Zerto
Problem with Multiple NIC VMs and Not Maintaining DNS Settings
See all 22 articles
Logs
9
Using the Zerto Virtual Replication Log Archiver
Log Collection with the Zerto Virtual Replication Diagnostics Utility
Extending The Log Files Retention In The ZVM
Remote Log Collection
Log collection hangs at 12%
See all 9 articles
Network
19
Running network troubleshooting commands on a VRA using Plink
ZERTO FIELD NOTICE FTN-20200923: NEW FIREWALL PORT REQUIREMENTS AND VRA COMPUTE CONSIDERATIONS FOR VRA TO VRA ENCRYPTION
Using iPerf Windows Command Line Tool to Measure Bandwidth Between Sites
Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
Best practices for Active Directory Domain Controller availability
See all 19 articles
VMware
46
VRA Shows as ‘Invalid’ in vCenter
ZVM not connected to VRA, VMware console reports /mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device
Silent Installation of ZVR Fails on vCenter
VRA upgrade failed
Configuring Protected VM with VMware Paravirtual SCSI (PVSCSI) does not boot on fail-over
See all 46 articles
ZVM Functionality
61
Why do I see a VM or Datastore folder with “(1)” at the end of it?
How to Dissociate VMs from Previously Used Replication Products
Minimum vCenter Permissions
Assigning vCenter Privileges to ZVR-Related Accounts
How to configure Zerto email alerts
See all 61 articles
ZVM Operation
61
Workaround to get the RE-IP process to work on Ubuntu 16.04
Failover test fails with “could not find object with moref VM” error.
The reconfigure wizard
Failure in committing VPG move after editing VM disks on recovery site before commit
Best practices for Active Directory Domain Controller availability
See all 61 articles
Hyper-V
10
Recovery volume size doesn’t match protected volume size for VM
Re-Installation Of ZVR In Hyper-V While Preserving VHDX Files For Pre-seed
VM enters “System Recovery” during FO from HV to vC
Zerto operations in SCVMM not appearing after Hyper-V Host shut-down
Changes to Hyper-V VM’s not shown in Zerto
See all 10 articles
dr2cloud Infrascale
General
26
Upgrading an Infrascale Appliance
How to restore individual files from a DR image backup job
How to update the Infrascale Agent
How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
How to Collect Infrascale Logs
See all 26 articles
Data Protection Appliance (DPA)
8
Setting appliance to reboot into provisioning mode 5.2 and Higher
How to Clear Space on RAID
Can I deploy the virtual appliance in my Hyper-V environment? How?
How to access your Appliance Management Console
How to Use UNC paths to backup shares accessible Via the Network
See all 8 articles
virtual Data Protection Appliance (vDPA)
1
Can I deploy the virtual appliance in my Hyper-V environment? How?
CloudBoot
1
How to cloudboot VMs in the dr2cloud Cloud
saas2cloud Cloudally
General
13
User Management
Security Settings
Notifications Settings
Sign in to your account with Okta
Adding an application
See all 13 articles
Box
6
How to find your storage size in Box?
Activating a Box Backup
Selecting Your Backup Preferences – Box
Searching, Restoring and Downloading Box Backup Data
Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?
See all 6 articles
Dropbox
5
How to find your storage size in Dropbox?
Activating a Dropbox Backup
Activating User Backups
Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
Searching, Restoring and Downloading Dropbox Backup Data
G Suite
6
Activating a G Suite Backup
Selecting Your Backup Preferences – G Suite
Can I add Google Team Drive to my backup?
How to find your storage size in G Suite?
Activating User Backups
See all 6 articles
Office 365 Exchange
8
Bulk Activation - Office 365 Exchange
Removing an Individual User Backup
Activating an Office 365 Exchange Backup
Activating User Backups – Office 365 Exchange
Searching, Restoring and Downloading Office 365 Backup Data
See all 8 articles
Office 365 Groups & Teams
4
Removing an Individual User Backup - Groups & Teams
Activating an Office 365 Groups & Teams Backup Task
Activating Groups & Teams Backups
Searching, Restoring & Downloading Groups & Teams Backup Data
OneDrive
5
Activating Backups of OneDrive Sites
Removal an individual User Backup
How to find your storage size in OneDrive
Searching, Restoring & Downloading OneDrive Backup Data
Activating OneDrive Backup
Salesforce
8
Remove an Entire Backup Service
Compare your Data or Metadata
Activating a Salesforce Backup
Selecting Your Backup Preferences – Salesforce
Changing Your Backup Preferences – Salesforce
See all 8 articles
SharePoint Online
5
Activating Backups of SharePoint Online Sites
Remove individual User Backup
Searching, Restoring & Downloading SharePoint Backup Data
How to find your storage size in SharePoint Online
Activating SharePoint Backup
veeam2cloud Veeam
Veeam Backup & Replication
37
Veeam Backup & Replication - Steps to Compile and Upload Logs
How to Change the settings related to Veeam Backup & Replication Log Files
The requested operation could not be completed due to a file system limitation
Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."
Veeam Backup & Replication fails to connect to Linux servers based on Debian, SLES or RHEL/CentOS distributions with default firewall configuration
See all 37 articles
Veeam Backup for Office365
15
Backup Jobs with Public Folders fail
Exchange Backup Jobs Warning "Failed to find group owner account"
Veeam Office 365 Complete Permissions
How to move Veeam Backup for Microsoft Office 365 to a new server
Service plan is not found when adding Office 365 organization
See all 15 articles
Veeam Cloud Connect
8
Troubleshooting Certificate and Connection Errors in Cloud Connect
Modifying a tenant's storage quota
Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
Veeam Cloud Connect Used Ports
One or More Networks Mapped to the same cloud network
See all 8 articles
Veeam Agent for Windows
1
Backup Retention Policy
User Guides
7
Application Events
Integration with Storage Systems
Required Permissions Reference
User Guide for Microsoft Hyper-V
User Guide for VMware vSphere
See all 7 articles
General
FAQ
2
DR Invocation Process (dr2cloud / veeam2cloud)
How to raise a ticket for backup2cloud Asigra issues
Useful Information
6
AssureStor QuickSupport Module
AssureStor Data Centre IP Ranges
AssureStor Status Page
How to export Office365 Mailbox Statistics to CSV
Checking / Adjusting VSS Thresholds
See all 6 articles