User Guides 4

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide

General 15

• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another
• How DS-System retries connections to its database and to its online storage
• Changing the time on any computer running DS-Software
• How to reset CBT? (Resetting Changed Block Tracking for VMware vSphere virtual machines)

See all 15 articles

DS-Client 150

• ErrorImpersonateUserDenied:The account does not have permission to impersonate the requested user
• UseDLL Failed.C:\Users\ADMIN~1\AppData\Local\Temp\1\xxx\asigraencmodule.dll Error number:-1
• Query to find out database sizes in PostgreSQL
• Disable/remove unwanted VSS provider
• Failed to connect to SMTP server

See all 150 articles

DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

See all 13 articles

DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

See all 13 articles

Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

See all 6 articles

User Guides 9

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 9 articles

Architecture 10

• VRA Disconnections/Performance Issues encountered after Zerto Upgrade
• Upgrading To ZVR 6.5 While Retaining Backups Created In 6.0 Or Earlier
• Meltdown and Spectre Vulnerability (CVE-2017-5753, CVE-2017-5715, CVE-2017-5754) Update
• Architecture Review of Zerto Virtual Replication (Cloud – DRaaS) 1
• Architecture Review of Zerto Virtual Replication (Enterprise)

See all 10 articles

AWS 14

• ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
• ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
• ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”
• Creating Or Editing A VPG With AWS As The Recovery Site Results In Error
• Zerto Resources Automatically Tagged In AWS

See all 14 articles

Cloud 24

• RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
• Unable to See Preseed Volumes In A Cloud Provider Environment
• ZCA subscription ID Changes only
• Connecting to a ZCC via SSH and performing connectivity troubleshooting steps
• Pairing Sites Through A ZCC With Routable Networks Fails

See all 24 articles

Journal 8

• Used DR storage clarification
• Expected Behavior of Reducing the Journal Size Hard Limit
• VRA cannot be booted due to VMDK_2 not being able to expand
• “VPG [X] journal history is less than [X]% of the configured [X] Hours” – What Does It Mean? [2.0 Update 4 (Zebra) and Greater]
• “VPG [Name] has less than 75% / 85% of configured history” – What Does It Mean?

See all 8 articles

Logs 9

• Using the Zerto Virtual Replication Log Archiver
• Log Collection with the Zerto Virtual Replication Diagnostics Utility
• Extending The Log Files Retention In The ZVM
• Remote Log Collection
• Log collection hangs at 12%

See all 9 articles

Network 15

• Best practices for Active Directory Domain Controller availability
• How to set the proxy settings for all users when Cannot see Analytics data.
• IO Performance Fine Tuning
• Avoiding MAC Address Conflicts for Failover/Move VMs
• How to use a CER SSL Certificate to Replace the Self-Signed Certificate for the ZVM, ZSSP, or ZCM

See all 15 articles

VMware 34

• Upgrading VMware tools on Zerto VRA’s
• Windows 2012 Recovery VM Missing Data Disks
• VPG In A VM Not Protected Status
• Using Folders in VMware to Manage VRAs
• Fail to connect to vCloud Director

See all 34 articles

ZVM Functionality 28

• ZVM service crashes after Changing SQL sa Password that’s connected to Zerto DB
• Failover or move fails due to pre script failure
• Replicate to an RDM
• Time Zones and Zerto Virtual Replication
• Unable to Take VSS Snapshots Due to Access Denied Errors

See all 28 articles

ZVM Operation 40

• How to use Zerto Preseeding
• Reconfigure using Zerto Diagnostic Tool
• Reverse Protection for a Moved VPG
• Unable to change VM recovery VRA – getting Exception: “This is not allowed when you change a datastore.”
• Resizing a Source Disk Results in the Associated VPG Entering “Needs Configuration” State

See all 40 articles

General 24

• How to update the Infrascale Agent
• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs
• What ports need to be opened for the Infrascale Appliance?
• Backup retention settings

See all 24 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

General 5

• Selecting Your Backup Preferences
• Domain Backup Management
• Activating User Backups
• Indexing Your Archived Data
• Managing User Backups

Box 5

• Activating a Box Backup
• Selecting Your Backup Preferences – Box
• Searching, Restoring and Downloading Box Backup Data
• Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?
• Activating User Backups

Dropbox 4

• Activating a Dropbox Backup
• Activating User Backups
• Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
• Searching, Restoring and Downloading Dropbox Backup Data

G Suite 6

• Activating a G Suite Backup
• Selecting Your Backup Preferences – G Suite
• Can I add Google Team Drive to my backup?
• How to find your storage size in G Suite?
• Activating User Backups

See all 6 articles

Office 365 Exchange 6

• Activating an Office 365 Exchange Backup
• Activating User Backups – Office 365 Exchange
• Searching, Restoring and Downloading Office 365 Backup Data
• Backing up a Public Folder in Office 365 Exchange Online
• Configuring Impersonation in Office 365

See all 6 articles

Office 365 Groups & Teams 3

• Activating an Office 365 Groups & Teams Backup Task
• Activating Groups & Teams Backups
• Searching, Restoring & Downloading Groups & Teams Backup Data

OneDrive 3

• How to find your storage size in OneDrive
• Searching, Restoring & Downloading OneDrive Backup Data
• Activating OneDrive Backup

Salesforce 6

• Activating a Salesforce Backup
• Selecting Your Backup Preferences – Salesforce
• Changing Your Backup Preferences – Salesforce
• Restore & Download Your Salesforce Data
• How to find your storage size in Salesforce?

See all 6 articles

SharePoint Online 3

• Searching, Restoring & Downloading SharePoint Backup Data
• How to find your storage size in SharePoint Online
• Activating SharePoint Backup

Veeam Backup & Replication 21

• Insufficient Storage for VSS Error "0x8004231F or Error: VSSControl: -2147467259"
• How to Move Veeam Backup & Replication Backup Files
• Console Error - Failed to connect to Veeam Backup & Replication Server
• Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017
• AlwaysOn Availability Groups cannot be selected while restoring a SQL database to Microsoft SQL Server 2017 after installation of CU15

See all 21 articles

Veeam Backup for Office365 7

• Veeam Backup for Office 365 Timeout Errors
• Adding on-premises SharePoint organization to Veeam Backup for Microsoft Office 365 fails with “Encountered an internal error in the SSL library”
• Considerations for Office 365 organizations with no SharePoint Online or OneDrive for Business plans.
• WinRM Service cannot process the Request
• “Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

See all 7 articles

Veeam Cloud Connect 5

• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network
• Service Provider has Cloud Bin enabled, resulting in all tenant cloud-based jobs ending with a ‘Warning’ result, regardless of actual job results.
• Backup Copy Seeding and Mapping for Cloud Connect
• How to restore Veeam Agent backup application items from a Cloud Connect repository

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles

FAQ 1

• How to raise a ticket for backup2cloud Asigra issues

Useful Information 6

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

See all 6 articles