FAQ 1

• How to raise a ticket for backup2cloud Asigra issues

Useful Information 5

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

User Guides 4

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide

General 15

• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another
• How DS-System retries connections to its database and to its online storage
• Changing the time on any computer running DS-Software
• How to reset CBT? (Resetting Changed Block Tracking for VMware vSphere virtual machines)

See all 15 articles

DS-Client 144

• VSS: The writer failed due to an error that might ...
• Configuring a Grid DS-Client to use an external Microsoft SQL database
• How to troubleshoot v14.1 Windows DS-Client upgrade failure?
• The specified network name is no longer available
• The process cannot access the file because it is being used by another process (...)

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DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

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DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

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Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

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User Guides 9

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 9 articles

Network 13

• Avoiding MAC Address Conflicts for Failover/Move VMs
• How to use a CER SSL Certificate to Replace the Self-Signed Certificate for the ZVM, ZSSP, or ZCM
• How to Generate a Certificate Signing Request and Key for Use with ZVR
• Changing the IP Address of a ZVM
• During ZVR Operations, a VM within a VPG Does Not Change its IP Address As Configured

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VMware 34

• Upgrading VMware tools on Zerto VRA’s
• Windows 2012 Recovery VM Missing Data Disks
• VPG In A VM Not Protected Status
• Using Folders in VMware to Manage VRAs
• Fail to connect to vCloud Director

See all 34 articles

ZVM Functionality 26

• Replicate to an RDM
• Time Zones and Zerto Virtual Replication
• Unable to Take VSS Snapshots Due to Access Denied Errors
• Enabling the Adobe Flash Plugin for Internet Explorer 10 on Windows Server 2012
• Which VMs Are Configured to Use A Particular Host As a Target?

See all 26 articles

ZVM Operation 36

• Resizing a Source Disk Results in the Associated VPG Entering “Needs Configuration” State
• Re-Creating VPGs with a vCD target
• Resizing RDM volume
• “Unexpected Shutdown” on Live Failover/Test Failover
• How to Export VPG Settings with Zerto PowerShell Cmdlets

See all 36 articles

General 23

• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs
• What ports need to be opened for the Infrascale Appliance?
• Backup retention settings
• How to Reset the Appliance Password (DPA/vDPA)

See all 23 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

Veeam Backup & Replication 21

• Insufficient Storage for VSS Error "0x8004231F or Error: VSSControl: -2147467259"
• How to Move Veeam Backup & Replication Backup Files
• Console Error - Failed to connect to Veeam Backup & Replication Server
• Transaction Log Backup Job for Microsoft SQL Server with AlwaysOn Availability Groups fails after installing CU15 for SQL Server 2017
• AlwaysOn Availability Groups cannot be selected while restoring a SQL database to Microsoft SQL Server 2017 after installation of CU15

See all 21 articles

Veeam Backup for Office365 7

• Veeam Backup for Office 365 Timeout Errors
• Adding on-premises SharePoint organization to Veeam Backup for Microsoft Office 365 fails with “Encountered an internal error in the SSL library”
• Considerations for Office 365 organizations with no SharePoint Online or OneDrive for Business plans.
• WinRM Service cannot process the Request
• “Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs

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Veeam Cloud Connect 5

• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network
• Service Provider has Cloud Bin enabled, resulting in all tenant cloud-based jobs ending with a ‘Warning’ result, regardless of actual job results.
• Backup Copy Seeding and Mapping for Cloud Connect
• How to restore Veeam Agent backup application items from a Cloud Connect repository

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles