User Guides 4

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide

General 16

• Found negative value of storage size on ds-system. Protected Size: value, Stored Size: -value, Native Size: 0)
• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another
• How DS-System retries connections to its database and to its online storage
• Changing the time on any computer running DS-Software

See all 16 articles

DS-Client 184

• Login rejected: DS-System activities disabled.
• The system cannot find the file specified (...)
• Junction point was skipped according to backup set properties
• Failed to get directory listing
• How to upgrade manually a Windows DS-Client that failed to auto-upgrade?

See all 184 articles

DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

See all 13 articles

DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

See all 13 articles

Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

See all 6 articles

User Guides 10

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 10 articles

Architecture 11

• Need to run a simulation test of an ungrateful power outage
• VRA Disconnections/Performance Issues encountered after Zerto Upgrade
• Upgrading To ZVR 6.5 While Retaining Backups Created In 6.0 Or Earlier
• Meltdown and Spectre Vulnerability (CVE-2017-5753, CVE-2017-5715, CVE-2017-5754) Update
• Architecture Review of Zerto Virtual Replication (Cloud – DRaaS) 1

See all 11 articles

AWS 16

• Protecting And Recovering A Zerto ZCA In AWS
• Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
• ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
• ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
• ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”

See all 16 articles

Cloud 27

• Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
• Requirements in the Azure Marketplace ZCA that are not required by the product
• How to Create RabbitMQ User
• RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
• Unable to See Preseed Volumes In A Cloud Provider Environment

See all 27 articles

Journal 9

• Used DR storage clarification
• Increasing/Reducing Journal Hard Size Limit – Public Cloud
• Expected Behavior of Reducing the Journal Size Hard Limit
• VRA cannot be booted due to VMDK_2 not being able to expand
• “VPG [X] journal history is less than [X]% of the configured [X] Hours” – What Does It Mean? [2.0 Update 4 (Zebra) and Greater]

See all 9 articles

Logs 9

• Using the Zerto Virtual Replication Log Archiver
• Log Collection with the Zerto Virtual Replication Diagnostics Utility
• Extending The Log Files Retention In The ZVM
• Remote Log Collection
• Log collection hangs at 12%

See all 9 articles

Network 16

• Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
• Best practices for Active Directory Domain Controller availability
• How to set the proxy settings for all users when Cannot see Analytics data.
• IO Performance Fine Tuning
• Avoiding MAC Address Conflicts for Failover/Move VMs

See all 16 articles

VMware 42

• Configuring Protected VM with VMware Paravirtual SCSI (PVSCSI) does not boot on fail-over
• When Protecting Linux VMs, Alert “VPGs {vpg_names} include VMs running Windows 2003 operating system. These VMs drop their domains since guest customization is enabled.” is Seen.
• How to Perform Host Maintenance Without Affecting Replication
• How to Place a Host with an Associated VRA into Maintenance Mode
• Understanding VPG storage sizes as reported by ZVM

See all 42 articles

ZVM Functionality 36

• After Following Typical Steps To Increase Idle Timeout In ZVR GUI, User Is Still Logged Out After 30 Minutes
• Excluding Drives when creating VPG
• How to Enable / disable the WAN Compression lock globally so users will not be able to update it from VPG.
• How To Renew/Replace Zerto’s SSL Certificates That Are Nearing Or Past Expiration
• How to validate that there are not important active VMDKs leftovers on the old datastore:

See all 36 articles

ZVM Operation 49

• Site Tab has a red ” X ” status
• How to Enable Zerto to complete a failover to Azure when Azure call tagging policy was used.
• Missing settings from UI after creating a VPG via the API
• How to upgrade Zerto when using external SQL server with AlwaysOn
• How to Dissociate VMs from Previously Used Replication Products

See all 49 articles

Hyper-V 10

• Recovery volume size doesn’t match protected volume size for VM
• Re-Installation Of ZVR In Hyper-V While Preserving VHDX Files For Pre-seed
• VM enters “System Recovery” during FO from HV to vC
• Zerto operations in SCVMM not appearing after Hyper-V Host shut-down
• Changes to Hyper-V VM’s not shown in Zerto

See all 10 articles

General 25

• How to restore individual files from a DR image backup job
• How to update the Infrascale Agent
• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs
• What ports need to be opened for the Infrascale Appliance?

See all 25 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

General 5

• Selecting Your Backup Preferences
• Domain Backup Management
• Activating User Backups
• Indexing Your Archived Data
• Managing User Backups

Box 5

• Activating a Box Backup
• Selecting Your Backup Preferences – Box
• Searching, Restoring and Downloading Box Backup Data
• Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?
• Activating User Backups

Dropbox 4

• Activating a Dropbox Backup
• Activating User Backups
• Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
• Searching, Restoring and Downloading Dropbox Backup Data

G Suite 6

• Activating a G Suite Backup
• Selecting Your Backup Preferences – G Suite
• Can I add Google Team Drive to my backup?
• How to find your storage size in G Suite?
• Activating User Backups

See all 6 articles

Office 365 Exchange 6

• Activating an Office 365 Exchange Backup
• Activating User Backups – Office 365 Exchange
• Searching, Restoring and Downloading Office 365 Backup Data
• Backing up a Public Folder in Office 365 Exchange Online
• Configuring Impersonation in Office 365

See all 6 articles

Office 365 Groups & Teams 3

• Activating an Office 365 Groups & Teams Backup Task
• Activating Groups & Teams Backups
• Searching, Restoring & Downloading Groups & Teams Backup Data

OneDrive 3

• How to find your storage size in OneDrive
• Searching, Restoring & Downloading OneDrive Backup Data
• Activating OneDrive Backup

Salesforce 6

• Activating a Salesforce Backup
• Selecting Your Backup Preferences – Salesforce
• Changing Your Backup Preferences – Salesforce
• Restore & Download Your Salesforce Data
• How to find your storage size in Salesforce?

See all 6 articles

SharePoint Online 3

• Searching, Restoring & Downloading SharePoint Backup Data
• How to find your storage size in SharePoint Online
• Activating SharePoint Backup

Veeam Backup & Replication 37

• How to Change the settings related to Veeam Backup & Replication Log Files
• The requested operation could not be completed due to a file system limitation
• Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."
• Veeam Backup & Replication fails to connect to Linux servers based on Debian, SLES or RHEL/CentOS distributions with default firewall configuration
• VSS does not work on SMB shares

See all 37 articles

Veeam Backup for Office365 15

• Backup Jobs with Public Folders fail
• Exchange Backup Jobs Warning "Failed to find group owner account"
• Veeam Office 365 Complete Permissions
• How to move Veeam Backup for Microsoft Office 365 to a new server
• Service plan is not found when adding Office 365 organization

See all 15 articles

Veeam Cloud Connect 7

• Modifying a tenant's storage quota
• Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network
• Service Provider has Cloud Bin enabled, resulting in all tenant cloud-based jobs ending with a ‘Warning’ result, regardless of actual job results.

See all 7 articles

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles

FAQ 1

• How to raise a ticket for backup2cloud Asigra issues

Useful Information 6

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

See all 6 articles