User Guides 5

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide
• DS-System User Guide

General 17

• Cloud Management System Statuses
• Found negative value of storage size on ds-system. Protected Size: value, Stored Size: -value, Native Size: 0)
• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another
• How DS-System retries connections to its database and to its online storage

See all 17 articles

DS-Client 196

• Failed to open dataset!
• Configuring the notification settings
• How to delete a backup set
• Cannot connect to host. Please check operating system log for more information. (Software caused connection abort recv failed)
• Microsoft.SharePoint.Client.ServerException: User cannot be found

See all 196 articles

DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

See all 13 articles

DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

See all 13 articles

Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

See all 6 articles

User Guides 11

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 11 articles

Architecture 14

• ZVR GUI Tooltip Inaccurately Reports “The VM is removed from inventory”
• Windows Event Logs on ZVM Show Repeated “A fatal error occurred while creating a TLS client credential. The internal error state is 10013.”
• Understanding Checkpoints in Zerto Virtual Replication (ZVR)
• Need to run a simulation test of an ungrateful power outage
• VRA Disconnections/Performance Issues encountered after Zerto Upgrade

See all 14 articles

AWS 16

• Protecting And Recovering A Zerto ZCA In AWS
• Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
• ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
• ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
• ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”

See all 16 articles

Cloud 27

• Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
• Requirements in the Azure Marketplace ZCA that are not required by the product
• How to Create RabbitMQ User
• RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
• Unable to See Preseed Volumes In A Cloud Provider Environment

See all 27 articles

Journal 10

• An Unresolvable Error Has Occurred With VPG X. The VPG Must Be Deleted.
• Used DR storage clarification
• Increasing/Reducing Journal Hard Size Limit – Public Cloud
• Expected Behavior of Reducing the Journal Size Hard Limit
• VRA cannot be booted due to VMDK_2 not being able to expand

See all 10 articles

Logs 9

• Using the Zerto Virtual Replication Log Archiver
• Log Collection with the Zerto Virtual Replication Diagnostics Utility
• Extending The Log Files Retention In The ZVM
• Remote Log Collection
• Log collection hangs at 12%

See all 9 articles

Network 18

• Running network troubleshooting commands on a VRA using Plink
• Using iPerf Windows Command Line Tool to Measure Bandwidth Between Sites
• Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
• Best practices for Active Directory Domain Controller availability
• How to set the proxy settings for all users when Cannot see Analytics data.

See all 18 articles

VMware 46

• VRA Shows as ‘Invalid’ in vCenter
• ZVM not connected to VRA, VMware console reports /mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device
• Silent Installation of ZVR Fails on vCenter
• VRA upgrade failed
• Configuring Protected VM with VMware Paravirtual SCSI (PVSCSI) does not boot on fail-over

See all 46 articles

ZVM Functionality 45

• ZVM Install Fails With “Cabinet File Has Invalid Signature”
• Promotion Does Not Progress While Recovery VMs Are Powered Off
• Cannot Import VPGs After Upgrading ZVM To More Than One Version Higher
• ZVM Upgrade Validation Fails For Multiple Errors Due To External SQL Database Connectivity
• After Upgrading ZVR To Version 8.0, Sites Become Disconnected

See all 45 articles

ZVM Operation 55

• During a VPG Move Opeation, Error “Failed applying configuration to VM (ID vm-XXXX) Message: The operation is not allowed in the current state”
• Zerto Virtual Manager Service Fails To Start Due To Unauthorized Access Exception
• Source VM(s) Deleted After Clicking “Done” In The VPG Configuration Wizard Post Failover/Move Commit
• Sites Show Disconnected But RPO Is Healthy And Checkpoints Accruing As If All Is Well
• VCenter on the Tasks & Events tab – shows a constant “copy file” operation error

See all 55 articles

Hyper-V 10

• Recovery volume size doesn’t match protected volume size for VM
• Re-Installation Of ZVR In Hyper-V While Preserving VHDX Files For Pre-seed
• VM enters “System Recovery” during FO from HV to vC
• Zerto operations in SCVMM not appearing after Hyper-V Host shut-down
• Changes to Hyper-V VM’s not shown in Zerto

See all 10 articles

General 26

• Upgrading an Infrascale Appliance
• How to restore individual files from a DR image backup job
• How to update the Infrascale Agent
• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs

See all 26 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

General 6

• Reseller Login URL
• Selecting Your Backup Preferences
• Domain Backup Management
• Activating User Backups
• Indexing Your Archived Data

See all 6 articles

Box 5

• Activating a Box Backup
• Selecting Your Backup Preferences – Box
• Searching, Restoring and Downloading Box Backup Data
• Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?
• Activating User Backups

Dropbox 4

• Activating a Dropbox Backup
• Activating User Backups
• Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
• Searching, Restoring and Downloading Dropbox Backup Data

G Suite 6

• Activating a G Suite Backup
• Selecting Your Backup Preferences – G Suite
• Can I add Google Team Drive to my backup?
• How to find your storage size in G Suite?
• Activating User Backups

See all 6 articles

Office 365 Exchange 6

• Activating an Office 365 Exchange Backup
• Activating User Backups – Office 365 Exchange
• Searching, Restoring and Downloading Office 365 Backup Data
• Backing up a Public Folder in Office 365 Exchange Online
• Configuring Impersonation in Office 365

See all 6 articles

Office 365 Groups & Teams 3

• Activating an Office 365 Groups & Teams Backup Task
• Activating Groups & Teams Backups
• Searching, Restoring & Downloading Groups & Teams Backup Data

OneDrive 3

• How to find your storage size in OneDrive
• Searching, Restoring & Downloading OneDrive Backup Data
• Activating OneDrive Backup

Salesforce 6

• Activating a Salesforce Backup
• Selecting Your Backup Preferences – Salesforce
• Changing Your Backup Preferences – Salesforce
• Restore & Download Your Salesforce Data
• How to find your storage size in Salesforce?

See all 6 articles

SharePoint Online 3

• Searching, Restoring & Downloading SharePoint Backup Data
• How to find your storage size in SharePoint Online
• Activating SharePoint Backup

Veeam Backup & Replication 37

• How to Change the settings related to Veeam Backup & Replication Log Files
• The requested operation could not be completed due to a file system limitation
• Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."
• Veeam Backup & Replication fails to connect to Linux servers based on Debian, SLES or RHEL/CentOS distributions with default firewall configuration
• VSS does not work on SMB shares

See all 37 articles

Veeam Backup for Office365 15

• Backup Jobs with Public Folders fail
• Exchange Backup Jobs Warning "Failed to find group owner account"
• Veeam Office 365 Complete Permissions
• How to move Veeam Backup for Microsoft Office 365 to a new server
• Service plan is not found when adding Office 365 organization

See all 15 articles

Veeam Cloud Connect 7

• Modifying a tenant's storage quota
• Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network
• Service Provider has Cloud Bin enabled, resulting in all tenant cloud-based jobs ending with a ‘Warning’ result, regardless of actual job results.

See all 7 articles

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles

FAQ 1

• How to raise a ticket for backup2cloud Asigra issues

Useful Information 6

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

See all 6 articles