When raising a ticket for anyBackup2Cloud issues, if the issue relates to a specific DS-Client and/or backup job please ensure that you attach both the DS-Client Info export and/or Backup Activity Event Log export - please see the instructions below on how to obtain these exports...
Exporting DS-Client Info
In the DS-Client go to Help > About DS-User
DS-Client Info
Right Click > Save As
Save as a .XLS file
Upload this file to the ticket
Exporting a DS-Client Backup Activity Log
In the DS-Client go to Logs >Activity Log
Find
Select the specific backup job
Event log
Right click the output and Save As
Save as a .XLS file
Upload this file to the ticket
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