When raising a ticket for any backup2cloud Asigra issues, if the issue relates to a specific DS-Client and/or backup job please ensure that you attach both the DS-Client Info export and/or Backup Activity Event Log export - please see the instructions below on how to obtain these exports...

Exporting DS-Client Info

In the DS-Client go to Help > About DS-User

DS-Client Info

Right Click > Save As

Save as a .XLS file

Upload this file to the ticket

Exporting a DS-Client Backup Activity Log

In the DS-Client go to Logs >Activity Log

Find

Select the specific backup job

Event log

Right click the output and Save As

Save as a .XLS file

Upload this file to the ticket