When raising a dr2cloud (Zerto) ticket, please ensure you are provide as much information as possible.


Use the following template as a guide to collect the required base information when raising a support ticket:


DETAILS
End User Name: Your end user company name
Affected ZVM/s:  The computer name of the impacted ZVM
Affected Site/s: The site name, as displayed in the Zerto UI, of the impacted site/s.
Affected VPG/s: The VPG names, as displayed in the Zerto UI, of the impacted VPGs.
Reported Error: Details of any reported error from the Zerto UI.
Time issue occurred: The date and time the issue fist started.
Is this the first time this error has occurred: YES / NO


If the issue is time sensitive, please ensure that a log bundle is collected that covers the timeframe for the specific issue being reported. Save the log bundle zip file so it can be uploaded sat a later time if required.


Please view this KB article for more information on how to collect a Zerto log bundle

Please view this KB article for more information on how to enable Remote Log Collection ono your ZVM