Zerto Support Hours (for escalated Aggregation Partner tickets)

Modified on Sat, 14 Oct, 2023 at 3:25 PM

Zerto Support Hours are as follows...

  • US 9AM 6PM EST
  • APJ 7 AM-3PM GMT+8

When a ticket is escalated to Zerto you will need to confirm your preferred Time zone and ensure you have technical resources available during the chosen time zone to respond to any feedback from the assigned Zerto engineer.

Note. Zerto will only work on Sev1 (Urgent Tickets over weekends).

Ticket SLAs

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