Why can't I access Support & Downloads?

Modified on Tue, 25 Mar at 3:51 PM

If you purchase your Zerto licenses through an aggregator, you will be classified as a Zerto Affiliate partner.


This means you will not have access to the Support & Downloads section of your MyZerto account.


Support

All support for Zerto will be provided by your Aggregator (Assurestor).

How to raise support tickets


Downloads

The latest Zerto downloads approved by Assurestor can be found in the Assurestor Partner Portal


Note. If you need early access to a specific Zerto version before it has been approved by Assurestor, or if the download file you require is missing you can open a service request ticket to request a download link, please ensure you specify the full details of which software installer package and version you require.

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