How to raise a Backup2Cloud Incident Ticket

Modified on Mon, 16 Oct, 2023 at 2:09 PM

When raising a Backup2Cloud ticket, please ensure you are providing as much information as possible.

Note. Prior to raising ticket please ensure you have checked for any Knowledgebase articles that may relate to your specific issue.

Use the following template as a guide to collect the required base information when raising a support ticket:


End User Name: Impacted end user company name 

DS-Client Number: The DS-Client Number, as displayed in the Asigra UI of the impacted backup set. 

Backup Set: The backup set name, as displayed in the Asigra UI of the impacted backup set.

Reported Error: Details of any reported error from the Asigra UI. 

Is this the first time this error has occurred: YES / NO

Please view this KB article for more information on collecting logs for a DS-Client / Backup set Issue

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