How to raise a DR2Cloud Incident Ticket

Modified on Mon, 16 Oct, 2023 at 2:09 PM

When raising a DR2Cloud ticket, please ensure you provide as much information as possible.

including attaching an export of the Alerts, Events & Tasks monitoring tabs

Please view this KB article for more information...

Note. Prior to raising ticket please ensure you have checked for any Knowledgebase articles that may relate to your specific issue.

Use the following template as a guide to collect the required base information when raising a support ticket:

DETAILS

End User Name / ZORG:

Hypervisor:

Hypervisor Version:

ZVM Version:

Affected Site:

Affected VPG/s:

Reported Error:

Time issue occurred:

Is this the first time this error has occurred: YES / NO