How to raise a DR2Cloud Incident Ticket

Modified on Mon, 16 Oct 2023 at 02:09 PM

When raising a DR2Cloud ticket, please ensure you provide as much information as possible.

including attaching an export of the Alerts, Events & Tasks monitoring tabs

Please view this KB article for more information...

How to export the Alerts, Events & Tasks monitoring tabs

Note. Prior to raising ticket please ensure you have checked for any Knowledgebase articles that may relate to your specific issue.

Use the following template as a guide to collect the required base information when raising a support ticket:


End User Name / ZORG:


Hypervisor Version: 

ZVM Version: 
Affected Site:
Affected VPG/s:
Reported Error:
Time issue occurred:
Is this the first time this error has occurred: YES / NO

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