When raising a DR2Cloud ticket, please ensure you provide as much information as possible.
including attaching an export of the Alerts, Events & Tasks monitoring tabs
Please view this KB article for more information...
How to export the Alerts, Events & Tasks monitoring tabs
Note. Prior to raising ticket please ensure you have checked for any Knowledgebase articles that may relate to your specific issue.
Use the following template as a guide to collect the required base information when raising a support ticket:
End User Name / ZORG:
Time issue occurred:
Is this the first time this error has occurred: YES / NO