We hope we’ll always deliver an excellent service, but in the event that we don’t we have established an escalation & complaints procedure for you to follow.
Ideally your first point of contact for any raised ticket will be able to assist, however should you feel the need to escalate, please follow the steps shown below in the table...
Escalation Procedure
| Step | Person / Role | Contact Details |
|---|---|---|
| 1 | Service Desk | 01277 505800 [email protected] |
| 2 | Partner Administrator Lyndsay Hill | 01277 568005 [email protected] |
| 3 | Managing Director Jason Reid | 01277 568001 [email protected] |
Prior to requesting an escalation please ensure you have followed the correct process and understand the applicable SLA for your ticket priority classification.
How to raise support tickets
Complaints Procedure
We take complaints seriously and have an established process in place to ensure that we learn from all
mistakes.
In the event you wish to make a complaint, you should do so in writing by emailing [email protected]
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