Ticket Escalation

Modified on Wed, 1 Nov, 2023 at 2:45 PM

We hope we’ll always deliver an excellent service, but in the event that we don’t we have established an escalation & complaints procedure for you to follow. 


Ideally your first point of contact for any raised ticket will be able to assist, however should you feel the need to escalate, please follow the steps shown below in the table...

Escalation Procedure


StepPerson / RoleContact Details
1Service Desk01277 505800
support@assurestor.com 
2Partner Administrator
Lyndsay Hill
01277 568005
lyndsay.hill@assurestor.com 
3
Managing Director
Jason Reid
01277 568001
jason.reid@assurestor.com 



Prior to requesting an escalation please ensure you have followed the correct process and understand the applicable SLA for your ticket priority classification.
How to raise support tickets


Complaints Procedure

We take complaints seriously and have an established process in place to ensure that we learn from all

mistakes.


In the event you wish to make a complaint, you should do so in writing by emailing complaints@assurestor.com 

 


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