How to raise a SaaS2Cloud Incident Ticket

Modified on Mon, 16 Oct, 2023 at 2:10 PM

When raising a SaaS2Cloud ticket, please ensure you are providing as much information as possible.

Note. Prior to raising ticket please ensure you have checked for any Knowledgebase articles that may relate to your specific issue.

Use the following template as a guide to collect the required base information when raising a support ticket:


End User Name: Impacted end user company name as displayed in the Cloudally UI). 

Backup Type: Backup type of the impacted backup set

Backup Set: The backup set name, as displayed in the Cloudally UI of the impacted backup set.

Reported Error: Details of any reported error from the Cloudally UI. 

Is this the first time this error has occurred: YES / NO

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