Ticket Escalation

Modified on Wed, 01 Nov 2023 at 02:45 PM

We hope we’ll always deliver an excellent service, but in the event that we don’t we have established an escalation & complaints procedure for you to follow. 

Ideally your first point of contact for any raised ticket will be able to assist, however should you feel the need to escalate, please follow the steps shown below in the table...

Escalation Procedure

StepPerson / RoleContact Details
1Service Desk01277 505800
2Partner Administrator
Lyndsay Hill
01277 568005
Managing Director
Jason Reid
01277 568001

Prior to requesting an escalation please ensure you have followed the correct process and understand the applicable SLA for your ticket priority classification.
How to raise support tickets

Complaints Procedure

We take complaints seriously and have an established process in place to ensure that we learn from all


In the event you wish to make a complaint, you should do so in writing by emailing complaints@assurestor.com 


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