Local-only backups fail with a quota error after moving a DS-Client to a replicated DS-System

Local-only backups fail with a quota error after moving a DS-Client to a replicated DS-System

Machine-distilled from a resolved support ticket on 2026-09-28. Source ref: 55f77af8bc15. Verify before relying on it.

Applies to: DS-Client and DS-System environments using DS-System replication, where DS-Clients are licensed with local-only storage capacity. Version not confirmed in the ticket.

Symptom: After a DS-Client is switched to a different DS-System (for example a failover or data centre change to a replicated DS-System), local-only backups fail with a quota error. The local-only quota shown in the DS-Client is lower than the licensed amount or missing.

Cause: The licence's local-only capacity value is not replicated between DS-Systems, even though other DS-Tools settings are. When the DS-Client connects to the other DS-System, that DS-System does not have the correct local-only capacity, so the quota is enforced incorrectly.

Resolution: 1. Confirm the licensed local-only capacity for the affected DS-Client. 2. On the DS-System the DS-Client now connects to, manually set the local-only capacity in the licence settings to the correct value. 3. Check that the DS-Client now shows the expected local-only quota, then rerun the failed local backups. 4. To stop this happening again, add a check or reapply of local-only capacity values to the runbook for every DS-System switchover or data centre change, because this setting is not carried across by replication.