General : AssureStor Support

Welcome to the AssureStor Support Portal

support@assurestor.com +44 1277 505 800

General

How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics

How to Collect Infrascale Logs

What ports need to be opened for the Infrascale Appliance?

Backup retention settings

How to Reset the Appliance Password (DPA/vDPA)

Can't find certain files/folders using "Browse and Restore" that were selected to be backed up

Backup Job Hangs (stuck) or Fails - VSS writer issue on the server

Backup Fails with Error Message "ERR=Authoritative answer for host not found."

Backup Fails Due to Database Being "Offline"

Backup Fails Due to "Get Configuration" Timeout