General : AssureStor Support

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General

How to restore individual files from a DR image backup job

How to update the Infrascale Agent

How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics

How to Collect Infrascale Logs

What ports need to be opened for the Infrascale Appliance?

Backup retention settings

How to Reset the Appliance Password (DPA/vDPA)

Can't find certain files/folders using "Browse and Restore" that were selected to be backed up

Backup Job Hangs (stuck) or Fails - VSS writer issue on the server

Backup Fails with Error Message "ERR=Authoritative answer for host not found."