Challenge

                    

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following warning:
"Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access".

                                            

Cause

                                                    

The warning is caused by multi-factor authentication (MFA) enforced for Microsoft OneDrive.

Microsoft OneDrive requires Veeam Agent for Windows to authenticate using the Microsoft Authenticator app.

                                                                            

Solution

                                    

To continue working with the Microsoft OneDrive cloud storage, you need to re-authenticate with a MFA authentication method.

  1. Open backup job settings.
  2. Go to the Microsoft OneDrive step of the wizard.
  3. Re-connect to Microsoft OneDrive as described in the Microsoft OneDrive Settings section of the Veeam Agent for Microsoft Windows User Guide.
  4. Sign in using the multi-factor authentication. For more details about the Microsoft Authenticator app, see Microsoft documentation.