saas2cloud’s restore is non-destructive and will not overwrite your existing data. Restored data will have a label containing “saas2cloud Restore” and date/time stamp of the archive.

From the Restore & Download page, click on the Office 365 Exchange backup task you wish to access.

Click the Action button (>) to the right of the user ID that you want to access.

You can now select how you want to search your backups, by date or for specific items.

Access Via Snapshot

The date range includes all archives by default but you can limit the date range by clicking on the “From” and “To” lines to select specific search dates from pop-up calendars. Then press “Continue.

You will now see all snapshots matching the date range you selected. You can drill down further in a specific snapshot by clicking the action button to the right of the backup, or you can download the entire backup by clicking the box to the left of the backup(s) and then clicking either “Restore” or “Download” at the bottom of the screen.

To drill down further, click on the action button to the right of the snapshot. If Exchange Online Archiving is active you will then see both the Regular and the Archive mailbox. If it is not active, you will see the contents of the regular mailbox.

ARCHIVE MAILBOX: To access the Archive mailbox, click on the icon to the right, and then locate the Top of Information Store folder in the list. You can then drill down further to restore Archive mailbox data as needed.

REGULAR MAILBOX: Select the regular mailbox, or if EOA is not active, you will now see the folders contained within the mailbox backup. You can restore/export a folder by selecting the box on the left, or you can continue to drill down to the item level by clicking on the icon to the right of a folder. You can restore or export from any level by clicking on the box(s) to the left of the item then clicking either “Restore” or “Download” at the bottom of the screen.

Access Via Item Search

Click on the service (Email, Contacts, Etc.) you want to search. Enter the specific words that you want to search for in the “Search” field, and then click “Continue.”

You can also use our advanced search parameters by clicking on the dropdown arrow in the right side of the search bar.

You can use these fields to limit the search by From, To, Subject and date range.

You will now see individual items that meet your search criteria. Click the box to the left of the item(s) and then click either “Restore” or “Download.” 

Exchange Online Archiving Note: Items in the archive mailbox will be included in the search results if Exchange Online Archiving is active.

Restoring Office 365 Backup Data

Once you’ve selected the items, click on “Restore” at the bottom of the page. You will see a pop-up confirmation menu that displays the “Restore to” user ID. You can change this if you want to restore to a different user ID. Click “OK” to continue.

You will be returned to the top level Restore and Download screen where you will see the scheduled restore in pending status. Once the restore is active you will see a progress indicator of percentage complete as well as an option to cancel the restore by clicking on the “X” icon to the right.

Click on the information icon to the right of the task for a pop-up window containing the details of the restore request. You will receive an email notification when the restore is complete.

Restoring Public Folder Backups

The saas2cloud restore process creates a sub-folder that will need to be added as a new Public Folder in order to access the restored data. Follow the normal Office 365 Exchange Online procedures to Create a Public Folder, using the saas2cloud restored sub-folder as the path, as well as any additional sub-folders that are included in the restore.

Downloading Office 365 Backup Data

When downloading an entire mailbox, you will also have the option in the pop-up to include previously deleted items and/or legal holds in the download.

Once you’ve selected the items, click on “Download” at the bottom of the page. The Please confirm the download request window is displayed.

• Select the radio button adjacent to the required format, in which you want to download the data.
  Available formats are the following:
  o Email: EML or PST
  o Contacts: VCF or PST
  o Tasks: ICS or PST
  o Calendar: ICAL or PST
     o Notes: CSV or PST
• Select the check boxes adjacent to the following options as required:
  o Include deleted items
  o Include legal hold items
     o Use 20GB chunks for .PST instead of 5GB (PST only) (in case the item is Email).
• Click the drop-down list and select the storage. Available options are the following:
  o For Download
  o To Your Amazon S3
  o To Your Azure Blob
  o To Your Box.com
     o To Your Dropbox
• Click the OK button.

Download in Default Format

This option will export the data in industry standard format depending on the service being restored:

• Mail format: .eml
• Calendar format: .ics
• Contacts format: .vcf
• Docs format: the original format of docs

Download in PST Format

Click on the “Download as a PST file” if you want to receive the download data in Outlook compatible “.pst” format.

Once you’ve selected the download format click “OK” to continue. You will be returned to the top level Restore and Download screen where you will see the scheduled downloads in pending status. Click on the information icon on the right for a pop-up window containing the details of the download request.

You will receive an email notification containing a download link when the export is complete. You can click on the link in the email to download the zip file or you can return to the Restore and Download screen at any time and in the Restore & Download Status section you can click on “Download” to the right of the completed restore.  The download link is valid for 72 hours.