From the Recovery page, click on the backup task you wish to access.

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Click the Action button (>) to the right of the user ID that you want to access.

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You can now select how you want to search your backups, by date or for specific items.

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Access Via Snapshot

The date range includes all archives by default but you can limit the date range by clicking on the “From” and “To” lines to select specific search dates from pop-up calendars. Then press “Continue.

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You will now see all the archives matching the date range you selected. You can drill down further in a specific archive by clicking on the action button to the right of the backup, or you can download the entire backup by clicking on the box to the left of the backup(s) and then clicking either “Restore” or “Download” at the bottom of the screen.

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To drill down further, click on the action button to the right of the archive and you will now see the files contained within the backup. You can continue to drill down to the item level by clicking on the line item. You can restore or export from any level by clicking on the box(s) to the left of the item then clicking either “Restore” or “Download” at the bottom of the screen.

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Access Via Item Search

Click on the service (Email, Contacts, Etc.) you want to search. Enter the specific words that you want to search for in the “Search” field, and then click “Continue.”

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You can also use our advanced search parameters by clicking on the dropdown arrow in the right side of the search bar.

You can use these fields to limit the search by Author, Item Name and date range

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You will now see individual items that meet your search criteria. Click the box to the left of the item(s) and then click either “Restore” or “Download.”

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Restoring Box Backup Data

Once you’ve selected the items, click on “Restore” at the bottom of the page. You will see a pop-up confirmation menu that also allows you to specify a different User ID if you want to restore the data to another user account. Click “OK” to continue.

Note: For shared documents, all collaborators will be assigned to the restored document.

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You will be returned to the top level Restore and Download screen where you will see the scheduled restores in pending status.

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Click on the information icon for a pop-up window containing the details of the restore request. You will receive an email notification when the restore is complete.

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Note: saas2cloud’s restore is non-destructive and will not overwrite your existing data. Restored data will have a label containing “saas2cloud Restore” and date/time stamp of the archive. 

Downloading Box Data

Once you’ve selected the item(s), click on “Download” at the bottom of the page. The Please confirm the download request window is displayed.

  • Click the drop-down list and select the storage. Available options are the following:
    o For Download
    o To Your Amazon S3
    o To Your Azure Blob
    o To Your Box.com
       o To Your Dropbox
  • Click the OK button

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You will be returned to the top level Restore and Download screen where you will see the scheduled downloads in pending status.

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Click on Information Icon to the right of the Download for a pop-up window containing the details of the download request.

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You will receive an email notification containing a download link for your zip extract when the export is complete. You can click on the link in the email to download the zip file or you can return to the Restore and Download screen at any time and in the Restore & Download Status section you can click on the download icon to the right of the completed restore.

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