Challenge


Some Office 365 plans (e.g. Exchange P1) include neither SharePoint Online nor OneDrive for Business features. When working with such organizations, please keep the following considerations in mind:

  1. To add such organization into Veeam Backup for Microsoft Office 365, the SharePoint Administrator role must still be assigned to a user you add an organization with. Otherwise you would see the following error: “Role is not assigned”
    error
  2. Backup jobs will fail with the error “The remote name could not be resolved: 'example-admin.sharepoint.com'”.
    resolution error


Solution

  1. To solve the “Role is not assigned” issue:
    The role can be assigned within Microsoft 365 admin center at https://portal.office.com. Unchecking “SharePoint Server” checkbox will not skip this check. However, when you upgrade from a previous version, the organization is not re-checked, which will eventually cause an issue from the point 2; hence the role still must be added.
  2. To solve the “The remote name could not be resolved: 'example-admin.sharepoint.com'” issue:
    Site and OneDrive types of items must be excluded from all backup jobs through the processing options, else the job will fail with the error.