Purpose:

If a failover test ends ungracefully, it can leave behind trash in the VMware.

Affected Versions:

All Versions

Solution:

If the VM still exists in Vcloud director, you can delete it from there. However if the VM does note exist in Vcloud director, please call our servicedesk and run get.teamviewer.com/assurestor as we will need to get remote access to run a tool to unlock the VM which will enable the delete option.