To set the backup application logs to "Debug" level, process the following steps:

1 -

Locate the file  SStorage.exe.config in one of the following folders:

- C:\Program Files (x86)\Online Backup and Recovery Manager\ - backup client for Partners on x64 systems;

- C:\Program Files\Online Backup and Recovery Manager\ - backup client for Partners on x32 systems;

- C:\Program Files (x86)\SOS Online Backup\ - Personal or Business on x64 systems;

- C:\Program Files\SOS Online Backup\ - Personal or Business on x32 systems;

2 -

Open the file with a text editor (WordPad is recommended) and amend the following lines:

from:

    <add key="LogLevel" value="error" />

    <add key="MaxLogSizeInBytes" value="2097152" />

    <add key="LogFilesCount" value="1" />

to:

    <add key="LogLevel" value="debug" />

    <add key="MaxLogSizeInBytes" value="20097152" />

    <add key="LogFilesCount" value="9" />


3-

Open Services (services.msc or View local services) at Start menu >"Search programs and files".

Stop and start the following service:

"Offsite Online Backup Service"

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