Symptoms


While using Zerto Virtual Replication from version 2.0 Update 2, an administrator may need to collect logs from Zerto Virtual Replication, to submit to Zerto for analysis. Zerto Virtual Replication can gather log data from its own components as well as from vSphere components.


 Solution


To gather logs via Zerto Virtual Replication Diagnostics, follow these steps:

 

  1. On the machine running Zerto Virtual Replication, go to Start > All Programs > Zerto Virtual Replication > Zerto Diagnostics.
  2. Select Collect Zerto Virtual Replication Logs for Use by Zerto Support, then click Next.
  3. In the Initialize screen, site details are automatically populated - select the appropriate Timeframe for collection (1 hr - 72 hrs, or Unlimited), then click Next. If this is the first time you enter the log collection, fill in the Account Name with your company name and your e-mail address.
  4. If any alerts were issued by Zerto Virtual Replication, you will reach the Select Alerts screen.  If any particular alerts require analysis, select the relevant alerts and click Next. If there are no alerts, this screen is skipped.
  5. If any particular VPGs require analysis, select the relevant VPGs in the Select VPG screen one by one and click the ( ) button.  Repeat this process for each desired VPG, and then click Next.
  6. In the Customize screen, check off the sites that require analysis ? diagnostic data will be included from the selected sites? ZVMs. Click Next.
  7. Select a host where a VRA is installed to collect logs from this VRA, click the ( ) button and repeat for each desired VRA, then click Next.
  8. Mark Collect vCenter Server Diagnostics and Collect ESX/ESXi logs if desired.  If gathering logs from ESX/ESXi hosts, select a host and click the ( ) button and repeat for each desired host, then click Next.
  9. In the Save Logs Destinations screen, you may specify a specific local destination where the log bundle will be generated, by default Automatically Upload Files to Zerto FTP Server will be selected.  Be sure to select the appropriate server for upload, depending upon your location.  Once these choices are made, click Next.
  10. In the Review screen, review the details you selected and click Start in order to start the log collection.
  11. The logs are gathered and combined into an archive and uploaded to the selected FTP server.